TalkTalk

Were do i start with TalkTalk!


My family and i moved into our new home last month, We phoned TalkTalk to get phone and broadband in the house.
All was fine, we were told our go live date 10th October and that a engineer would call to set up our new line, (Happy Days).
Well NO. Our go live date came, so did the engineer, he installed a new phone socket in our house then told us the line was disconnected on the pole outside. He said he would send someone with a hoist that day to connect it and all would be working. We waited nobody came, the next day we phoned TalkTalk up (let the games begin), they ran line checks the whole works and told us there was no fault!
I explained what the engineer said and they said they will contact openreach and get it sorted, to wait for a text with further info.
Two days later nothing, so i rang again and once again another line check and no fault! Again i explained what the engineer said, but this time i had a foreign man who could not understand me or what i was telling him.
I went round in circles for days with them, after 8 days of no phone, no broadband and over £20 spent on mobile credit they finally got the point and sent a engineer out.
He confirmed it was disconnected outside, after me telling customer services for 8 days this was the case and they never listened, he got a hoist there and then and got it sorted, he also told me the first engineer never reported the fault!!


So to sum it all up TalkTalk customer services are totally useless, they don't listen and really don't care about there customers.
I will be changing providers soon and would never recommend them to anybody.